Privacy Policy

Last modified on 02/09/2025

1 Introduction

The BioHealth Company is committed to protecting the privacy of our website visitors and customers. This  Privacy Policy outlines how we collect, use, and protect your personal information. By accessing or using our website, you agree to the terms outlined in this policy.

2 Contact Information

The BioHealth Company
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong
Email: contact@thebiohealthcompany.com

For inquiries or concerns regarding our Privacy Policy or data practices, please contact us on our email provided.

3 Information Collection

3.1 Registration: When you visit our website, we collect information about your usage, including browser type, IP address, and device information, through cookies. We also collect data on products viewed and added to the basket.

3.2 Order and Communication: If you make a purchase or contact us through our website, we collect personal information such as name, address, email, and payment details.

3.3 Newsletter Signup: When you subscribe to our newsletter, we collect your name, email address, and optionally, phone number.

3.4 Feedback and Posts: If you provide feedback or post content on our website, we collect your name, email address, and content of the message or post.

3.5 Facebook Page: When you visit our Facebook page, we use Facebook's analysis tool to collect statistics on page visitors and interactions.

4 Use of Your Information

We use your personal information for various purposes, including:

  • Analyzing website usage to improve user experience

  • Providing personalized product recommendations

  • Conducting marketing activities, including via Facebook and Google

  • Processing orders and handling returns

  • Sending newsletters and marketing communications

  • Responding to feedback and complaints

  • Administering user-generated content on our website

5 Data Sharing

We may share your personal information with:

  • Shipping carriers and logistics partners for order fulfilment

  • Third-party service providers for website hosting, marketing, and analytics

  • Strategic partners for co-branded initiatives

  • Subsidiaries, affiliates, or successors in the event of a merger or acquisition

6 Data Transfer

We may transfer your personal data to processors located outside the EU/EEA, including the USA. Such transfers are conducted in compliance with applicable data protection laws.

7 Storage and Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Information collected through cookies is subject to deletion as per our cookie policy.

8 Consent Withdrawal and Rights

You have the right to withdraw consent and exercise other data subject rights under applicable laws. To do so or to inquire about your data, please contact us using the provided contact information.

9 SMS Sending Information

By providing your phone number and opting in to receive SMS messages, you agree that we may send you text notifications (e.g., order updates, abandoned cart reminders) and marketing offers. Message frequency varies. Standard message and data rates may apply. You can unsubscribe at any time by replying STOP or following the unsubscribe instructions in the message. We will not share your phone number with third parties for their marketing purposes.

10 Updates to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting on our website. Please review this policy periodically for updates.

By continuing to use our website, you acknowledge and agree to the terms of this Privacy Policy.

11 Incorporation and Disclaimer

This Privacy Policy is incorporated into and subject to the Terms of Use of our website. Your use of our website constitutes acceptance of this Privacy Policy and Terms of Use.